For direct inquiries, Peachy Games maintains a dedicated email channel that is monitored daily by the support team. The primary address for general correspondence is [email protected]. Whether you have a question about an upcoming release, need clarification on system requirements, or simply want to share your thoughts on a recently played title, this inbox is the most reliable way to reach a real person. Business development proposals and partnership opportunities should be directed to [email protected], where the commercial team reviews each submission within five business days. Press and media representatives can contact [email protected] for review codes, interview requests, and assets. All emails receive an automated confirmation, and human responses typically arrive within 24 to 48 hours, excluding weekends and public holidays.
Peachy Games is active across several social platforms, and these channels serve as both a community hub and an alternative contact route. On Twitter, the handle @peachygames posts regular updates about patches, events, and studio announcements. Direct messages on Twitter are checked periodically, but for time‑sensitive issues the team recommends using the email or support form instead. The official Discord server, accessible through the community link on the website, offers dedicated text channels for bug reports, technical help, and general discussion. A handful of moderators are present in the server around the clock, and the development team occasionally hosts Q&A sessions there. Instagram (@peachygames) and TikTok (@peachygames_official) are used primarily for visual content and casual interaction; while direct messages on these platforms are read, response times can be slower due to the volume of incoming messages.
Every page on the Peachy Games website includes a clearly labeled “Contact” link that leads to a secure, web‑based form. This form is structured to route your message to the correct department automatically. You will be asked to select a category: General Inquiry, Technical Support, Press & Media, Business Partnership, or Other. After selecting a category, fill in your name, a valid email address, subject line, and a detailed message. Attachments are limited to 10 MB per file and accepted formats include.jpg,.png,.pdf,.docx, and.txt. Once submitted, you will see a confirmation message on screen and receive a copy of your submission via email. The form is preferred over email for technical issues because it prompts you to include system specifications, which speeds up troubleshooting.
Peachy Games maintains a registered office for formal correspondence and legal documents. The mailing address is listed on the company’s official imprint page and should be used only when paper correspondence is unavoidable, such as contractual notifications or certified mail. The address is as follows: Peachy Games Ltd, 71‑75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. This address is not a studio or retail location; visitors are not admitted without a prior appointment, and the office does not accept unsolicited product deliveries. Any packages sent without prior arrangement may be refused or returned to sender.
For players who have purchased a game through the Peachy Games store or a partner platform and require account‑specific assistance, a support ticket system is available. After logging into your account on the Peachy Games website, navigate to the “My Tickets” section under your profile. You can open a new ticket by describing your issue and attaching relevant screenshots or logs. Each ticket receives a unique ID that you can reference in future communications. The support team aims to respond to tickets within 12 hours during weekdays and within 24 hours on weekends. Tickets with a high priority flag, such as purchase failures or account security concerns, are escalated to a senior agent immediately.
Peachy Games has established contact points for specific regions to handle localised marketing and distribution queries. For partners in North America, an email address [email protected] is monitored by a dedicated team based in Toronto. In the Asia‑Pacific region, the contact [email protected] serves publishers and event organisers. European partners can reach [email protected]. These regional addresses are not intended for general player support; they are reserved for business‑to‑business communication such as wholesale inquiries, localisation proposals, and exhibition collaborations. If you are a player living in one of these regions and need help, please use the standard support channels to ensure the fastest resolution.
Security researchers and ethical hackers who discover vulnerabilities in Peachy Games’s websites, services, or games are encouraged to report them discreetly. A dedicated security mailbox, [email protected], accepts encrypted messages. The company provides a PGP public key on its security page for encrypting sensitive data. Reports should include a clear description of the vulnerability, reproducible steps, and any proof‑of‑concept code. Peachy Games commits to acknowledging the report within 72 hours and will work with the researcher toward a resolution before any public disclosure. While the bug bounty programme is invite‑only for certain high‑impact findings, all legitimate reports are reviewed and may be rewarded at the team’s discretion.
The core operational hours for Peachy Games’s contact team are Monday through Friday, 09:00 to 18:00 GMT. Emails and tickets received outside these hours are queued and answered on the next business day. During major game launches or critical patch days, the team extends its availability and posts updates on the status page. Phone support is not offered at this time; all communication is handled asynchronously through the channels listed above to ensure every message is documented and traceable. For urgent matters that cannot wait, the most effective approach is to send an email with “URGENT” in the subject line and then follow up through the Discord support channel with your ticket number.
Peachy Games values player input and has set up a dedicated feedback loop separate from general support. The email [email protected] is specifically for feature suggestions, gameplay improvement ideas, and constructive criticism. The design team reviews these submissions every two weeks and occasionally reaches out for further discussion. If you have a suggestion for a new game mode, a quality‑of‑life improvement, or a community event idea, this is the right place. Please note that feedback sent to this address does not receive individual replies unless the team requires more details. All suggestions are logged and considered during the planning phase of each update cycle.
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